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Certification Program

Professional Certificate In Retail Management

Program is endorsed by an established local public university
(Institute of Business Excellence, Universiti Teknologi MARA)

OBJECTIVE

This PCRM is designed to prepare individuals working in the retail industry and related fields, with a comprehensive understanding of the theoretical and applied aspects of retail management.

The curriculum encompasses several business essentials and also emphasizes the skill sets needed for effective management and communication in the retail work environment.

Throughout the course period, important concepts with the focus on retailing, warehousing and distribution centres will be given special attention.

Include learning visits to a reputable and established warehouse and retail outlet within Klang Valley.
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RETAILING

STORE CONCEPT & STORE DEVELOPMENT
  • Retailing & retail objectives
  • Strategic location and facilities
  • Store arrangement & product display 
  • Operational cost and sales target
PURCHASE & CONTRACT
  • Buyer roles and responsibilities
  • Merchandising mixed and category management
  • Contract, procurement and order placement
  • Price, margin and markup
MERCHANDISING
  • Managing the merchandise planning process
  • Merchandise implementation
  • Merchandise control/guideline
RETAILING
  • Store Opening
  • Store Management
  • Store Closing
  • Petty Cash and Cash Management
  • In-store Promotion
STORE PERFORMANCE MANAGEMENT
  • Performance Metrics
  • Performance Reporting
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WAREHOUSING & DISTRIBUTION CENTRE

WAREHOUSE DEVELOPMENT FACILITY
  • Warehouse Design and Layout
  • Warehouse Storage Handling Equipment
  • Warehouse Safety & Risks
WAREHOUSING OPERATIONS
  • Outsourcing 3PL vs 4PL
  • Inbound and Outbound Activities
  • Customer Service and Reverse Logistic
WAREHOUSING MANAGEMENT & CONTROL
  • Warehouse Management System
  • Service Level Agreement
  • Partnership; 3PL and 4PL
  • Performance Measures
STOCK & INVENTORY
  • Stock and Inventory Management
  • Stock and inventory control
  • Measure inventory performance
  • Inventory & Warehouse Audit
LOGISTICS (TRANSPORTATION, IMPORT & EXPORT)
  • Shipment Packaging
  • Transport
  • Incoterm
VISIT TO WAREHOUSE / RETAIL OUTLETS
1-day visit to Warehouse / Retail outlets
LEARNING OUTCOMES

Able to understand the various aspects of the retail and warehousing management to achieve specific objectives in a retail environment.

Able to analyse and interpret financial information & information relating to the economics of businesses, and to develop and implement action plan for the business improvement.

 

Perbadanan Nasional Berhad

Level 3A, PNS Tower, Tower 7, Avenue 7,

No. 8, Jalan Kerinchi,

59200 Kuala Lumpur

Tel: 03 - 2028 7788

Email: pnsacademy2010@gmail.com

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