Welcome to the Payment Policy of the Franchise Institute. This document outlines our practices and procedures concerning payments for our educational services. Please review the following details:

1. Secure Payment

• We prioritize the security of your payment transactions. Our portal employs encryption and security measures to protect your financial information during payment processing.

2. Payment Methods

• We accept various payment methods for your convenience. Accepted methods may include credit cards, debit cards, and other secure payment options. Details of available methods will be displayed during the payment process.

3. Payment Processing Time

• Upon completing the payment transaction, please allow some processing time for the payment to be confirmed and reflected in our system. This time may vary depending on the chosen payment method.

4. Currency and Pricing

• All transactions are processed in the currency specified during the payment process. Prices are displayed clearly before confirming payment, ensuring transparency in our pricing.

5. Refund Policy

• Our refund policy governs the process for requesting refunds on course purchases. Please refer to our Refund Policy for specific details on eligibility, processing times, and any applicable conditions.

6. Billing Information

• It is your responsibility to provide accurate billing information during the payment process. Incorrect information may result in transaction failures or delays.

7. Confirmation and Receipts

• Upon successful completion of a payment, you will receive a confirmation email or receipt. Keep this documentation for your records.

8. Payment Disputes

• If you believe there is an error in a payment transaction or have concerns about a charge, please contact us at franchise.institute@pernas.my promptly for resolution. To expedite the resolution process, kindly provide relevant details, including transaction dates, amounts, and any supporting documents or payment proof you may have.

9. Amendments to the Payment Policy

• The Franchise Institute reserves the right to update or modify this Payment Policy. Any changes will be communicated through the appropriate channels.